Refund policy

Last updated: 10 October 2026

We accept returns within 14 calendar days from the date you receive your order. This applies to all items, for any reason — if the product is not what you expected, if you changed your mind, or if you no longer need it.

How to start a return

Email info@fabriqueliving.com with your order number and a brief note about what you would like to return. We will reply with a return authorisation and the return address. Please do not send anything back before you receive that confirmation. Parcels that arrive without a return authorisation cannot be processed.

You may also exercise your right of withdrawal by using the standard withdrawal form provided under French consumer law. If you prefer, you can simply write to us stating your intention to withdraw, as long as you do so within the 14-day period.

Return shipping

Return shipping is free for returns within mainland France. We cover this cost ourselves. It is not a legal requirement, but a choice we make to keep the return process simple. There is no restocking fee.

Condition of returned items

Items should be returned in their original packaging, unused, and with all accessories included. If an item arrives damaged because it was not adequately packed for the return journey, we may need to discuss a partial refund. We are not responsible for returns lost in transit before reaching our warehouse. Please use a tracked service.

Refund timeline

Once your return arrives at our warehouse, we inspect it within 1–2 business days. If everything is in order, we process the refund immediately. The refund is issued to your original payment method. Your bank or payment provider will typically make the funds visible within 7–10 business days, depending on their processing times. We will send you an email confirmation once the refund has been issued.

In any case, refunds are issued within 14 days of receiving your return, in accordance with French consumer law.

What we need from you

When you contact us about a return, please have your order number, the date of purchase, and — if relevant — a photo of the item ready. This helps us handle your request without unnecessary back-and-forth.